Insurance Authority is committed to providing its services
with efficiency and high quality, and is committed to the legal requirements
governing the work in order to achieve its strategic direction and own vision
is committed to review and continuously improve the quality and Health &
Safety objectives, plans and operations, to simplify the procedures, and to expedite
the processes needed to meet the customers’ needs and requirements in order to
achieve satisfaction in compliance with Quality Management Requirements (ISO
9001: 2015), and Occupational Health & Safety requirements (OHSAS
In addition, the IA leadership and employees are committed to
-Continuous improvement of
the quality and health & safety management system, setting ambitious goals
and targets and following up on achieving them.
-Monitor, control and review
the processes related to customer services, and work on reviewing and continuously
improving services provided by either the Insurance Authority or those of its
-Study and understand the
requirements of its customers effectively to meet and exceed their expectations
and achieve satisfaction through the adoption of the customer service charter.
In addition, understanding customers’ feedback by observing their opinions,
measuring their satisfaction, analyzing and responding to their complaints, and
developing effective corrective action in order to address the causes and avoid
-Ensure the competency of
its employees and their ability to accomplish their responsibilities with a high
degree of quality and excellence by training them on best practices used to
deliver their services. Also by involving them, consulting them and
communicating with them on an ongoing basis to encourage them to assume their
responsibilities in terms of quality and health & safety.
-The implementation of
quality, health & safety, and environmental standards by the selection of the
goods and services suppliers, and the application of the regulations on
resources consumed in order to rationalize consumption and encourage recycling
-Provide appropriate infrastructure
for resources and instructions to make risk-free work environment, and to
ensure the willingness and preparedness for various emergencies affecting occupational
safety and health and the environment.
-Comply with the applicable
laws, regulations and legal (and other) requirements that are related to its
Occupational Health and Safety Hazards.