Insurance Authority is committed to
providing its services with efficiency and high quality, and is committed to
the legal requirements governing the work in order to achieve its own vision
Insurance Authority is committed to review and
continuously improve the quality objectives, plans and operations, to simplify
the procedures, and to expedite the processes needed to meet the customers’
needs and requirements in order to achieve satisfaction in compliance with
Quality Management Requirements (ISO 9001: 2008).
In addition, the IA leadership and
employees are committed to the following:
Continuous improvement of the quality management system, setting
ambitious goals and targets and following up on achieving them.
Monitor, control and review the processes related to customer
services, and work on reviewing and continuously improving services provided by
either the Insurance Authority or those of its external partners.
Study and understand the requirements of its customers effectively
to meet and exceed their expectations and achieve satisfaction through the
adoption of the customer service charter. In addition, understanding customers’
feedback by observing their opinions, measuring their satisfaction, analyzing
and responding to their complaints, and developing effective corrective action
in order to address the causes and avoid their recurrence.
Ensure the competency of its employees and their ability to
accomplish their responsibilities with a high degree of quality and excellence
by training them on best practices used to deliver their services. Also by
involving them, consulting them and communicating with them on an ongoing basis
to encourage them to assume their responsibilities in terms of quality.
The implementation of quality, health & safety, and
environmental standards by the selection of the goods and services suppliers,
and the application of the regulations on resources consumed in order to
rationalize consumption and encourage recycling and reuse.
Provide appropriate infrastructure for resources and instructions
to make risk-free work environment, and to ensure the willingness and
preparedness for various emergencies affecting occupational safety and health
and the environment.