Insurance Complaints

Service Description

  • This process aims to clarify the steps involved in various insurance's complaints and inquiries against insurance companies, in order to complete the process systematically


Service Scope

  • Process includes receiving complaints by personal attendance, fax, phone, e-mail or through website
  • Input: complaint form submitted by the complainant
  • Outputs: resolve or terminate the complaint


Service Workflow and Steps

  • Submit complaint
  • IA complaints section follow up with insurance company and the complainant
  • Resolve the complaint and notify the complainant
  • The company submitting the comment and the proposed solution


Service Conditions

  • Submit complaint form


Attachments Required

  • Accedent Report
  • Copy of insurance policy

  • ​Car licence  - incase car insurance required 



Service Fees

  • No fees


Service Duration Time

  • The complaint will be resolved within 5 working days from the date of submission to the Insurance Authority



Target Audience

  • Policy holder​


Service Forms

Download Form File Type File Size Or
Only Available in Arabic
0 KB Apply Online

Office Hours 7:30 AM to 2:30 PM
Office Location Abu Dhabi/ Dubai
Department/Section Complaints section
Contact Person Complaints section Manager
Phone 80042823
FAX 0097125572111
Email Complaints@ia.gov.ae
e-Services Eservices.ia.gov.ae
Eservice count (since Jan-2017) 3081
Mservice count (since Jan-2017) 282
Total Count (since Jan-2017) 3363
Registered Users count 18870

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Video Tutorial

 How to Add Insurance Complaints
How to Add Insurance Complaints

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